Terms of Service
These terms are an agreement between Nelzn LLC ("we", "us") and the business that subscribes to our software ("you"). By creating an account or subscribing, you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it. Our software is licensed to businesses, not sold to consumers.
1. Your account
Your subscription entitles you to a set number of agent seats; every user on your account occupies one. You are responsible for all activity under your account, for keeping credentials confidential, and for the conduct of the users you invite. Accounts must not be shared between individuals, and users must be at least 18 and acting in a business capacity.
2. Fees and cancellation
Billing, cancellation, and refunds are covered in Billing, Cancellation & Refunds, which forms part of these terms.
3. Calling compliance — your responsibility
Where our software places telephone calls, you are the caller, not us. It calls the contacts you supply, when your users tell it to, using the settings you configure. We do not build your calling lists or decide who is called.
You agree that you and your users will comply with every law that applies to your calling — including, as applicable, the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state telemarketing and calling-hours laws, and the federal and state Do Not Call registries. In particular you will have a lawful basis (including any required consent) for each number you call, honour do-not-call and opt-out requests promptly, call only within permitted hours, identify your business accurately, and never use misleading caller ID. You will not use our software for unlawful robocalling, harassment, or fraud.
Call recording. Recording law varies by jurisdiction — some require every party's consent. Where our software can record calls, you are solely responsible for deciding whether recording is lawful for a given call and for obtaining any required consent or giving any required notice.
Phone numbers used with our software are rented from our carrier and assigned to your account while your subscription is active; you do not own them, and they are released as described in Billing, Cancellation & Refunds. You must not use a number you are not authorised to use.
4. Acceptable use
You will not resell or sublicense our software without our written agreement; reverse engineer it or attempt to circumvent its security or usage limits; upload data you have no right to use; or use it in a way that degrades the service for others or risks the standing of our carrier accounts. We may investigate suspected violations and may suspend or terminate an account that breaches this section — immediately and without notice where the activity creates legal or carrier exposure.
5. Your data
You keep ownership of your data. You grant us the limited right to host, process, and transmit it as needed to provide and support the service and to comply with law. You are responsible for having the right to give us the contact data you load in. Our handling of personal information is described in our Privacy Policy. You may export or request deletion of your data at any time.
6. Third-party services and availability
Our software works with third-party services — a CRM platform, a telecommunications carrier, and Stripe for payments — each governed by its own terms and outside our control. We aim to keep the service available continuously but do not commit to a specific uptime level.
Our calling software is not an emergency service. It cannot be used to reach 911 or any other emergency number and will not transmit your location to responders. Always keep a separate telephone service available for emergencies.
Nelzn LLC and DialedGHL are independent of, and not affiliated with, endorsed by, or sponsored by HighLevel, Inc. Third-party names are used only to describe compatibility.
7. Warranties, liability, and indemnity
Except as expressly stated here, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that it will be uninterrupted or error-free or that every call will connect.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages or for lost profits or data, and our total liability is limited to the amounts you paid us in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.
You will indemnify us against any third-party claim, penalty, or regulatory action — including calling-related claims — arising from the calls placed through your account, the data you load in, your use of call recording, or your breach of these terms.
8. Changes, termination, and governing law
We may add, change, or remove features, and may update these terms; for a material change we will post the revision here with a new effective date and email account administrators before it takes effect. Continuing to use the service after that date means you accept it.
You may terminate at any time by cancelling. We may suspend or terminate for non-payment, breach of these terms, or where required by law or our carrier — with notice and a chance to fix the problem where practical.
These terms are governed by the laws of the State of Florida, United States, and the state and federal courts there have exclusive jurisdiction. If any provision is unenforceable, the rest stands. Please contact us before filing anything — most problems are settled by email.
Nelzn LLC · support@nelzn.com · 21770 Northland Dr, Paris, MI 49338, United States